Technical Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be responded to within maximum 60 minutes after the support ticket or e–mail was submitted. If your issue requires additional assistance from an admin, we’ll direct the trouble ticket or the email to the person in charge, right away then leave a comment to let you know that more time will be needed for arriving at the best solution. And if you order the Administration Services package, all of the server management tasks included there will be executed whenever you specify.
A First–Class Technical Support Service
We will be available to you 24/7/365 to answer any queries that you may have regarding our Web Hosting Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also need help with server management procedures, you can check out our Administration Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures
An Easy–to–Navigate Help Section
We have equipped our Web Hosting Control Panel with a comprehensive knowledgebase, which includes elaborate explanations of all its features and functionalities. What’s more, we have made detailed video tutorials that will further teach you how to carry out a certain task or resolve a regularly experienced issue. All the educational articles and the video tutorials are easily reachable from every Web Hosting Control Panel section via the Help and Videos buttons situated in the upper right corner.