Discover what website hosting providers mean when they say "phone support".
In case you have ever had a cloud hosting account before or you've dealt with any other online service, you're probably well aware from personal experience that for many things it's better to talk to a live person on the telephone than to exchange tickets or email messages. If you'd like to learn more about a service before you purchase it or when something small has to be done, for example, it is easier and faster to get it done real-time. When you're able to get in touch with representatives by phone, it is also very likely that you are using the services of a real hosting provider, not a reseller. The level of support that you will get over the phone varies between different companies - from general matters to professional tech support. Typically most of the suppliers will offer you pre-sales assistance and first level telephone support, while more complicated technical issues are handled through e-mail and / or tickets.
Phone Support in Cloud Hosting
All our cloud hosting plans include phone support 14 hours a day even on official holidays, which means that if you do not have an account yet, you are able to call us and learn more about our services or if we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so you'll be able to call the number which is closer to you. If you are an existing customer, we can help you timely with any general and billing issues and with various tech issues in order to save you time and efforts - we are aware of the fact that often it is much easier speak with a live person to get things done right away. Of course, some situations cannot be managed on the phone, so if this is the case you'll be able to take advantage of our ticketing system.