If you ever experience a problem with your website and are unable to handle it on your own, ask the respective hosting company’s help desk support team to help you get the site back online. A prompt solution would be best, but lots of hosting companies answer within twenty four hours or even more, especially if you’re doing business with a reseller. Even if the problem can be swiftly resolved, your website may not work satisfactorily or it may not be reachable whatsoever for a long period of time, so you may lose potential clients because it’s rather unlikely that anybody would be dying to go back to a website that is out of order. In this light, you need to make sure not only that you can reach your hosting provider, but also that they can reply and help you in a well-timed fashion. If a web app update doesn’t go smoothly or you delete something incidentally, for example, the site should be fixed swiftly in order to prevent elongated inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reply time for any trouble ticket that you submit or any e-mail that you send is only one hour, even if you contact us on weekends and official holidays. Whatever the nature of your enquiry or problem might be, we’ll lend you a helping hand instantly and will give you the necessary info to fix any problem with your sites. The actual reaction time normally does not exceed 15 to 20 minutes, so you can forget about waiting for hours and hours to get an issue solved or even worse – waiting all day only to receive an answer that more info is necessary whilst nothing’s sorted out. We will assist you at once merely because we realize how costly time can be in the dynamic online sphere. The 1-hour reply time guarantee applies to any technical or billing query that you might have connected to our Linux cloud hosting.