A ticketing system is the most common correspondence medium that hosting providers offer to their clients. It’s most often part of the billing account and is the most efficient way to deal with a problem that requires a certain period of time to investigate or that needs to be forwarded to a system administrator. Thus, all comments supplied by either side will be stored in one and the same location in the event that somebody else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which suggests that you’ll need to sign in and out of at least 2 accounts to do a given operation or to contact the hosting company’s support team. If you want to administer a couple of domains and each one is hosted in a different account, you will have to use an even larger number of accounts simultaneously. Besides, it may take considerable time for the provider to process your tickets.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with plenty of other web hosting companies, the ticketing system that we are using with our Linux cloud hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember different sign-in names and passwords, since you will be able to manage both your tickets and the hosting account itself in one location. So, in case you’ve got a query or confront a predicament, you can get in touch with our client service team representatives on the spur of the moment. Our system includes an intelligent search mechanism. This implies that even in case you’ve posted an abundance of tickets through the years, you’ll be able to track down the one that you need without any difficulties. Plus, you can see knowledge base suggestions for handling commonly experienced challenges.