The presence of the customer and tech support that a cloud hosting company offers can tell you a lot for the services they provide too. In case you can use just emails and / or tickets, you have almost certainly found a reseller and not the hosting provider. If this is the case, you'll probably have to wait for a few days to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the true web hosting company for further help. If the provider offers you different options for communication with fast response time available at any time, they're almost certainly the top provider, not only a reseller. Therefore you will take advantage of well-timed assistance and top quality support as they will have instant access to the servers where your account will be created. Whatever the issue - sales or technical, it's always much better to be able to get in touch with your hosting company directly via your favourite method of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance without delay, that's why our cloud hosting services come with 24/7 technical support plus several ways of contact. In case you don't have an account yet, you can easily give us a call or come on our live chat and chat with a live representative, so as to find out about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up buying a service that you cannot use effectively. In case you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs more investigation. Unlike the majority of suppliers on the market, we reply to all tickets within 1 hour, so you will not need to wait for a whole day. Our support services can be accessed day and night, even during public holidays.